Refund Policy

We want you to pay only for listings that work. This policy explains credits that are returned automatically and when you can get your money back.

Automatic credit returns

One listing credit makes one listing. If a listing cannot be finished, for example because too few usable AI shots could be made from your photos or our video providers are unavailable, the credit goes back to your balance automatically and you will see a notice on the listing page. Videos that fail to render can be retried free from the same page.

Single listing ($49)

You can request a full refund within 14 days of purchase if the credit has not been used. Once a listing has been generated with it, the purchase is non-refundable, except as below.

Monthly plans ($79 and $260)

• You can cancel at any time; cancellation stops the next renewal and you keep access until the end of the paid month.
• You can request a full refund of a payment within 14 days of that charge if no credits from it have been used.
• Partly used months are not refunded, and unused monthly credits do not roll over.

Problems with a finished listing

If the videos for a listing are unusable because of a fault on our side and a re-render does not fix it, contact us within 14 days and we will return the credit or refund that listing.

How to ask

Email us from your account email with the receipt or listing link. Approved refunds go back to the original payment method through Stripe, usually within 5–10 business days. This policy does not limit rights you have under consumer law.

Contact

ViralCraft is operated by Spaceora. Questions about this page: contact Spaceora at contact@spaceora.app.

Last updated: November 10, 2026